785-357-7770 | 4000 SW Topeka Blvd Topeka, KS 66609
CUSTOMER SERVICE
Modern cars, light trucks, and sport-utility vehicles come with complex
technology such as digital dashboards, oxygen sensors, electronic computers,
unibody construction, and more. They run better, longer, and more
efficiently than models of years past. However, they eventually need to be
replaced.
Before taking your vehicle in for repairs or service, do your homework so
you receive the best possible service.
- Read the owner's manual to learn about the vehicle's systems and components.
- Follow the recommended service schedules.
- Keep a log of all repairs and service.
- Do not ignore any warning signals your car may give you.
- Carry a written list of the symptoms that you can give your mechanic.
- Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
- It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?
Check for the following common vehicle maintenance issues on a regular basis:
- Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
- Changes in acceleration, engine performance, gas mileage, fluid levels.
- Worn tires, belts, hoses.
- Problems in handling, braking, steering, and vibrations.
- When did the problem first start?
How to manage your service experience:
- Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
- Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
- Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
- Make sure the shop has your contact information readily available, so you can be reached as soon as possible.
Car Warranty Scams Questions and Answers
Q: Is there a car warranty scam?
A: Yes, there are car warranty scams that try to take advantage of unsuspecting vehicle owners. You may have received calls from scammers that start with automated or pre-recorded prompts to enter basic information and stay on the line. Once the call begins, the scammer pretends to be an auto manufacturer or insurer telling you that your auto warranty or car insurance is about to expire. Then they ask you to provide personal information, which will later be used to defraud you. Sometimes the caller will have actual information about your automobile.Q: What do I do if I fell for a car warranty scam?
A: There is no way to get your personal information or money back, but you can reach out to the Federal Communications Commission (FCC) or the Federal Trade Commission (FTC) and file a complaint. You can contest any charges to your bank card through your bank. Consider using a credit monitoring service.Q: Who is behind the auto warranty scam calls?
A: Regulators allege the fake auto warranty calls, which scam customers out of financial and personal information, originate from a ring run by Roy Cox Jr., Aaron Michael Jones and Sumco Panama companies.Q: How do you check if your car warranty or vehicle insurance has really expired?
A: If you are afraid your warranty or insurance may have really expired: first hang up with the potential scammer. Next, call your car dealer or insurer and inquire about your policy.Discover More About Appointments and Repair Services At Smith Brothers Transmissions in Topeka
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Testimonials
Taylor Phelps , 03/10/2021
Our Buick Enclave all of a sudden would not start, we were able to get it started luckily, we dropped it off with them on a whim, they diagnosed the issue for us in a great amount of time, A++. Then the replacement of diagnosed part ( Starter ) was also done quick, we had minimal down time with our vehicle, this is also our primary family vehicle as we are a family of six and our other car is a small Ford Focus, lol. But overall great service and time, would recommend, and I have recommended. Oh! Let's not forget price. The cost of diagnostic and parts and labor, was definitely under expected price. I can usually do most maintenance on my vehicles, however electrical systems are the hardest to diagnose and I did think it was the starter, but didn't want to chase gremlins, and with proximity to the transmission and lack of equipment to lift vehicle, this would have been a headache for me, and was definitely worth the price. I won't give the price. You ask why? Well, you cannot compare, diagnostic time, work time, labor intensity all changes with each vehicle, which does include the same model and year. Our vehicle had no code, yours could, sometimes even with codes, the problem seen may not really be the problem, there could be ten things causing one thing to fail when it's actually fine. So, bottom line, if you have the time and money, sure, do it yourself. However if your like most people (like me) the benefit of time and accuracy definitely make the service here worth more than I paid. I may be returning for front suspension work, I could do it, but I'd rather spend my one day off with family. Also my history with vehicles is definitely not novice, I've worked on my father's drag car, I've done most maintenance on my own vehicles and have done oil, brakes, alternator, rebuilt carbs on older cars, replaced crankshaft bearings, harmonic balance. Rebuilt the top end of my 83 AMC eagle station wagon, bored my father's 82 power ram 50, replaced most of chassis on 67 cougar (frame has rust now -_-, ) so I'm no slump when it comes to mechanics, I just value family time!