How to Respond in a Tough Situation
Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.
- First of all - stay calm.
- If someone is injured, be sure to call for medical help.
- Make sure you call the police.
- Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
- Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
- Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
- In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
- Also, make sure to get information from any witnesses as well.
- Make sure you get pictures of any physical evidence of what could have caused the accident.
- Write down pertinent details such as where the accident took place, what the weather was like, etc.
- Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
- Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
- Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
- When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
- Also be aware that insurance companies sometimes try to
dictate what type of parts are used in a vehicle's repair. They might
insist that a shop not use Original Equipment Manufacturer (OEM) parts, as
they are more expensive.
You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
- An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
- And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.
Taylor Phelps , 03/10/2021
Our Buick Enclave all of a sudden would not start, we were able to get it started luckily, we dropped it off with them on a whim, they diagnosed the issue for us in a great amount of time, A++. Then the replacement of diagnosed part ( Starter ) was also done quick, we had minimal down time with our vehicle, this is also our primary family vehicle as we are a family of six and our other car is a small Ford Focus, lol. But overall great service and time, would recommend, and I have recommended. Oh! Let's not forget price. The cost of diagnostic and parts and labor, was definitely under expected price. I can usually do most maintenance on my vehicles, however electrical systems are the hardest to diagnose and I did think it was the starter, but didn't want to chase gremlins, and with proximity to the transmission and lack of equipment to lift vehicle, this would have been a headache for me, and was definitely worth the price. I won't give the price. You ask why? Well, you cannot compare, diagnostic time, work time, labor intensity all changes with each vehicle, which does include the same model and year. Our vehicle had no code, yours could, sometimes even with codes, the problem seen may not really be the problem, there could be ten things causing one thing to fail when it's actually fine. So, bottom line, if you have the time and money, sure, do it yourself. However if your like most people (like me) the benefit of time and accuracy definitely make the service here worth more than I paid. I may be returning for front suspension work, I could do it, but I'd rather spend my one day off with family. Also my history with vehicles is definitely not novice, I've worked on my father's drag car, I've done most maintenance on my own vehicles and have done oil, brakes, alternator, rebuilt carbs on older cars, replaced crankshaft bearings, harmonic balance. Rebuilt the top end of my 83 AMC eagle station wagon, bored my father's 82 power ram 50, replaced most of chassis on 67 cougar (frame has rust now -_-, ) so I'm no slump when it comes to mechanics, I just value family time!